A few things that happened tonight that need some clarification:
1. A student says she cannot access BIOOne database from home. I am not sure why and will test from my house as well. What could be the issue?
2. SciFinder is the only database that you have to "create a password" for and can only be accessed from library right? or no? If this is the case shouldn't it say this in the description. It is not very clear.
3. Idea for each reference staff member to purchase some headphones for the ref desk. It would be nice to have at least 4 pair for the busy fall approaching.They are pretty cheap on amazon.com
4. Safety and backup issues. In the event that no one shows up in Serials/CIRC or Govt. is there a plan to phone for backup? Should something be put in place. Also, Serials lights. Would like to know where they are just in case student doesn't show or is late.
5. Door in foyer area to old stair well was open when I arrived and it is unlocked. Not sure how or why, but it is still unlocked. Needs to be locked. what key locks it?
Thanks for the Q&A.
Tracy
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ReplyDeletePossible Reference dept. meeting agenda items? or these might be absorbed by other committees and on a more informal level. but if not then maybe we can discuss at next meeting.
ReplyDeleteTracy
1) Remote access has long been a problem. The most frequent cause is that their computers try to log into Blackboard, email, or portal instead of the databases. Ask them if they get an error message or looping back to the login screen. If it loops back, it is trying to log into something else. Take them to LOUIS libraries.
ReplyDelete2) Will try to work with Jerome and update the description for SciFinder.
3) Earbuds disappear with alarming speed. We did buy 25 from Amazon just a few years ago. Just last week we had two pairs....
4) Student workers. They sometimes show up late, but it has never been a problem in my 5 years.
Walt
Update on Tuesday night. The database issue from Sunday was NOT Bio1 but was Biological Abstracts. The student just came in and told me that she has the incorrect database.
ReplyDeleteSo in answer to Walt's reply above...in the event that this happens, is it best after we have troubleshooted all options to then send the student to Louis to access via "the backdoor"? and of course they will still need user name (banner number and 02) and Pin (whatever it is in the system) to access correct? Thanks,
Tracy
Otherwise. Thanks Walt for these updates and the follow-up.
ReplyDeleteTracy
I have donated a pair of headphones to the ref desk cause. Tracy
ReplyDelete