Hello Refers,
Just starting to think about the printer issues as we gather steam for fall 2011. I remember in April the printer was out of service for five days and it was a big pain in the neck. Some reference desk powows and conversations amongst ourselves were that "wow....wouldn't it be cool if this happens again the student would have the option to send that job to the 2nd floor printer right away?" I know that this involved some additional logistics that I am not aware of ....but was that idea dead in the water? or can we revisit it?
The printer was out of service yesterday August 10. The printer today is now sending an ERROR message to "turn off and turn back on" with no positive results after that is done. Still relaying same message as of August 11 issue.
While on the ref desk from 11:30 to Noon, three students tried to print and could not and asked, "well can I just send the job to the second floor?" and I had to tell them no. If this is doable it would seem that this would be a great feature toward assisting our students this semester.
What do you all think? Can we inquire on behalf of our department this urgent need?
Tracy
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ReplyDeleteHey Refers,
ReplyDeleteThe printer problem is affecting 2nd floor and the TASC lab. Michael says it would happen if IT changed all of the IP addresses - as they often do. He has asked Patsy to wait a day to see if IT will fix the problem remotely....
Stay tuned,
Walt
well...this still does not answer the question to see if we can send jobs to second floor printer (NOT TASC) but 2nd floor printer. Is this possible?
ReplyDeleteTracy
Thanks Jess for sending me a note on this answer via email.
ReplyDeleteTracy