Images and Printing issues on Computers REF 9 AND REF10

Hello Reffers,

Yesterday was a simple fix in our document with image and saving that to a PDF. Today a new issue has cropped up when scanning an image (one was color) the other was not and then the image NOT printing.

This happened on the computers attached to the scanners (REF 9 and REF 10). I was able to get the BW image to print by copying it to PAINT.

However, the color issue proved more problematic. I tried to also copy it to PAINT and it would NOT print. I attempted to change the color to BW but that is NOT an option apparently. Finally, after much troubleshooting, I switched to a different computer and then the item printed by using PAINT.

Jerome was called in on the issue and had no answers but does know that their is a problem and is going to do something, he did not say what. So I am hoping that means the problem is going to be resolved, but I am not 100% clear on where the job/issue now resides. However, it is still going to be a future headache and this post is an update to avoid headaches and to make you aware of the issues that still lurk around printing images.

In addition, both times, the image file was NOT larger than the 15 MB, MG that is canceling print jobs so that was not an issue. It simply is the fact that the issue is an image and having trouble with REF 9 and REF 10.

A test print job of an image from REF 6 and REF 8 worked fine, so it looks like their is an issue with the computers connected to the scanners and this is odd. Any suggestions on how we can correct it before we are bombarded in the spring? I love the idea of fixing this before that!
Thanks,
Tracy

Printer Issue with Image issues

This is regarding some issues that "we" have experienced that are NOT Powerpoint, but articles, and/or word documents with images that are NOT printing. Today a suggestion was made that seems to work for now. One way to bypass this headache is the save the article and/or word document you are trying to print as a PDF file. After troubleshooting this way and saving as a PDF the image file (complete with text) printed just fine.

If the problem persists EVEN after the PDF file save then Michael and/or Jerome have asked that they be notified with a phone call and they would like to come out and see the actual issue if they are not too busy. This is a MUST since M.S. stressed he needs to see the problem as it is happening.

In both instances of the word document with image and the article with image from a database not printing, neither one of them was over the allotted 15 MB but much smaller. Which was confusing, but alas, the issue has been resolved temporarily with the idea to PDF save!

Thanks,
Tracy

Printer Problems

Addendum to earlier post:  Using Word 2010, if you right click on the actual color image in the document and scroll down there is a way to select black and white only, and this will alleviate the color image printer problem.

Go Print Problems 12-11-11

It seems that any Powerpoint that contains color images will not print on the first floor.  It says "printing" and it never shows up.  If you change it from color to black and white only in print options it seems to print no problem.  If the print job in question is a Word document with color images, it will not print the job, nor does there seem to be a way to select black and white only.  I experienced this about 4 times today.

Send patrons to Holbrook to print large jobs & more mobile setup questions

Send patrons to the Holbrook lab to print larger than 15 MB jobs.  The lower limit  has dramatically reduced the time it takes students to print and complaints about not getting their print jobs, but now and then there is still a backup.  Acid test will be the beginning of the spring semester.

We're beginning to get more questions from patrons about how to set up their mobile phones, so sending them to http://mcneese.edu/ns if they cannot reach anyone at x5995 (Holbrook) or Network Services.

Barbie