This is regarding some issues that "we" have experienced that are NOT Powerpoint, but articles, and/or word documents with images that are NOT printing. Today a suggestion was made that seems to work for now. One way to bypass this headache is the save the article and/or word document you are trying to print as a PDF file. After troubleshooting this way and saving as a PDF the image file (complete with text) printed just fine.
If the problem persists EVEN after the PDF file save then Michael and/or Jerome have asked that they be notified with a phone call and they would like to come out and see the actual issue if they are not too busy. This is a MUST since M.S. stressed he needs to see the problem as it is happening.
In both instances of the word document with image and the article with image from a database not printing, neither one of them was over the allotted 15 MB but much smaller. Which was confusing, but alas, the issue has been resolved temporarily with the idea to PDF save!
Thanks,
Tracy
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