Note from Jerome:

"If you encounter a patron having problems printing from Word, especially if the Word document has images/graphics, try converting it to a PDF file and printing from Acrobat. Word does not compress images, so image files can be quite large (exceeding the 25mb limit). Converting to PDF "flattens" the image, making it substantially smaller. This should take care of ~85% of the problems."

To convert the file to a .pdf, click "Save As" then choose .pdf from the "save as type" drop-down menu.

Jess