Printer out on 1st floor

Troubleshooting on 1st floor has begun, but apparently the computer is the issue this time on the printer problem on the 1st floor. Signs have been posted, but students are once again asking, why they can't send jobs to the 2nd floor to print.

Tracy

Copier jams

Before Patsy can call a technician to fix a copier, she needs to know which copier, exactly where the jam is and how often it is jamming.   Jess suggested placing a form to track this information under the Thin Client Stats form to record this information.   I'll create one shortly.

Sharon asked we watch that the number of lost copies equal the coin refund amount (5 copies = .50).

Questions? Suggestions?

Thanks,  Barbie

Hole Punchers

On Friday, Ms. Penny the janitor, asked me if we could help her out with the little pieces of paper that are always on the ground from the hole punchers.  She had originally asked me if I ever dump them out, which I do approximately one to two times a week.  Even though I dump them out once or twice a week, there is still a large amount that ends up on the floor.  I could try to dump them out once I day, but I still feel that there would be a responsible amount that ends up on the floor.  Does anyone else have any other solutions to this problem?

Thanks,
Shandi

GoPrint will handle legal without jamming now

Michael said the GoPrint system will handle legal now without jamming, but he prefers not advertising it.
Barbie

Larger Xerox copier appearing to have no power

Sharon found the larger Xerox copier unresponsive a couple of days ago, appearing to have no power.  We unplugged it for a full 60 seconds and it came back on with no problem.  As Michael said with the GoPrint system or computers, turning it off may not clear it's memory. 
Barbie

Copier/computer paper supply

Continued from my email that should have been on the blog:
After our new supply of paper arrives in about 2 weeks, could we keep an eye on the depletion rate, especially near midterms and finals.  When the supply drops to 5  - 10 boxes between Circulation, Archives, Acquisitions (Lyn), Book Sale Room (Jan), and Reference, Patsy should be notified.
Does this sound OK to everyone?
Suggestions welcome.
Barbie

Copier refunds

     Where would the form be located that we are supposed to fill out when a patron needs to be refunded there money for copier malfunction?

Student Software

We had two students in the last few days that were told they could get free software from either the MSU Library (copy of (Microsoft Visual Studios goes for $1,000 - 9/2) or a place the other student didn't remember (for copy of XP - 8/30).  After calling the Math Department (ACC lab, etc.) we were told to send the student to the tech person in the back of the ACC/ACLC lab. 

Called Michael to see if we had any new service since the student was adamant that Ms. Kussmann said the MSU Library.  Michael said we do not want to be involved in potential copyright infringement, a considerable liability, so please send them to the tech person.  

Barbie

Kinder High School

Hello everyone. Thanks for the assistance today with Kinder students. The instructor apologized for bringing such a large group and we agreed that it would be better in the future to break into 2 sessions of some sort rather than such a large bunch. What I plan to do in the future is to make sure the group number is manageable and I will update the building/department that the group will be here in case they Meebo, wander around building, and or come to Reference desk/Serials/Govt. Docs.

We don't have a ton of outside High School groups, but we do have enough that I will work to keep everyone in the loop for simple logistics purposes. This was the largest group that I have entertained and the Kinder instructor agreed that she would bring smaller groups in the future.

Overall the session was successful but I apologize for any confusion or chaos that I may have instilled in you today.

Thanks for being patient with me on this and I hope to iron out all the kinks for future success!

Tracy

The past HS groups have had hitches here and there but for the most part have been a huge success with minor irritations. I am aware of these particulars and plan to discuss with Jess to get insight and clarification on the future of the project. Thanks again for letting me ramble I just wanted to keep a log of today's events.