Images and Printing issues on Computers REF 9 AND REF10

Hello Reffers,

Yesterday was a simple fix in our document with image and saving that to a PDF. Today a new issue has cropped up when scanning an image (one was color) the other was not and then the image NOT printing.

This happened on the computers attached to the scanners (REF 9 and REF 10). I was able to get the BW image to print by copying it to PAINT.

However, the color issue proved more problematic. I tried to also copy it to PAINT and it would NOT print. I attempted to change the color to BW but that is NOT an option apparently. Finally, after much troubleshooting, I switched to a different computer and then the item printed by using PAINT.

Jerome was called in on the issue and had no answers but does know that their is a problem and is going to do something, he did not say what. So I am hoping that means the problem is going to be resolved, but I am not 100% clear on where the job/issue now resides. However, it is still going to be a future headache and this post is an update to avoid headaches and to make you aware of the issues that still lurk around printing images.

In addition, both times, the image file was NOT larger than the 15 MB, MG that is canceling print jobs so that was not an issue. It simply is the fact that the issue is an image and having trouble with REF 9 and REF 10.

A test print job of an image from REF 6 and REF 8 worked fine, so it looks like their is an issue with the computers connected to the scanners and this is odd. Any suggestions on how we can correct it before we are bombarded in the spring? I love the idea of fixing this before that!
Thanks,
Tracy